The Cost of Poor Manager Training and How HI-MAP Is the Solution

A strong management team is a tremendous asset in building a thriving, sustainable business. Yet, according to a recent survey, nearly half of managers with more than 10 years of experience have received a total of only nine hours of management training. Think about that. That is probably less than the training time of a fast-food fry cook or hotel housekeeper. The fact is, every role needs training, and management teams are no exception.

Without proper manager training, businesses often suffer from lower engagement, reduced productivity, and increased employee turnover. According to Gallup, only 21% of employees worldwide are engaged at work, which contributes to an estimated $438 billion in lost productivity annually. And the root cause? Poor management. 

When manager engagement and effectiveness drop even slightly, so too does team performance. But the negative impact of poorly trained managers doesn’t stop there. Emory Continuing Education reports that 57% of employees say they’ve quit a job specifically because of their manager. 

Are under-trained managers quietly draining your organization’s profitability and potential?

What Happens When Your Managers Aren’t Trained

Many business owners are shocked by how poorly trained managers can negatively impact their teams and operations to such an extensive degree. Managers act as a bridge between the business strategy and the execution. And if they are ineffective or undertrained, the trickle-down effect can have a devastating impact on the business. 

Managers who are poor communicators or who fail to recognize individual performance can lower the morale of their teams, which can lead to disengaged teams and employee turnover that comes with a hefty price tag.  

Poorly trained managers can also affect customer experience (CX). Managers who lack training may fail to address team performance issues or reinforce customer service and quality standards. This can translate into inconsistent CX, a decrease in customer loyalty, and an overall weakening of your brand.

The key to stronger business performance, better employee retention, and more loyal customers is giving your managers the training they want and need to succeed.

Introducing HI-MAP: The Four Paths to Great Management

TAB’s High-Impact Manager Accelerator Program (HI-MAP) develops managers into high performers through four distinct but complementary paths:

Path 1: Improvement (Boost Productivity, Communication, and Coaching)

In this path, managers sharpen effective communication, time management, mentoring, and TAB’s exclusive PAVE Your Way to a Competitive Edge framework.

Path 2: Influence (Lead with Clarity, Confidence and Purpose)

Managers practice and improve facilitating meetings, negotiating power, inspiring leadership, and creating a high-performing culture.

Path 3: Talent (Find and Grow the Right People)

This path equips managers to recruit, develop, and retain top performers. It emphasizes performance conversations, retention methods, and dealing with difficult people.

Path 4: Team Action (Execute Strategy with Discipline and Focus)

Moving beyond individuals, this path covers strategic leadership, success, goal setting, action planning, and KPIs.

HI-MAP for Manager Training and Lasting Business Results

By successfully completing the four HI-MAP paths, managers are empowered to improve engagement, reduce turnover, and boost personal and team performance. 

HI-MAP is so much more than a management seminar. It is a business accelerator designed to elevate your management team from standard to stand-out. 

When your managers grow, your entire business grows with them. With the right tools, insight, and support, your management team will be ready to drive meaningful and lasting results. 

That’s the power of HI-MAP.

Ready to invest in your managers and the long-term success of your business? Click here to learn more about HI-MAP or to book an intro call.